Concierge
Frequently asked questions about visiting Hilo, the Volcano Region and the rest of the Big Island’s east side.
Q: Will my cell phone work?
A: Cell phone service is available from all of the major U.S. carriers. In general, cell phone coverage is good on the coasts and in the major cities. Service is dicey or nonexistent in the interior and in the higher regions. Do not count on using your cell phone in the Volcanoes National Park or the observatory region, for example. Some beach areas are dead zones. Check the carriers’ coverage maps for specific areas.
Hawaii County (the Big Island) has banned the use of handheld cell phones, meaning motorists must use a hands-free device come Jan. 1, 2010. Violations will bring fines of up to $150; more if you cause an accident while yakking behind the wheel.
Q: Will my mainland bank have a branch in Hilo?
A: Probably not. Regional banks rule on the Big Island. Hawaii National Bank, Bank of Hawaii, First Hawaiian Bank and American Savings Bank are among the most popular. ATMs are everywhere, of course, including small of the smallest shops and restaurants. Always check for the transaction fee, which shouldn’t be more than $3. Remember that balance queries usually trigger a charge.
Q: Where can I exchange currency?
A: At the airport and at hotels. There is no American Express travel center. Whenever possible, tourists from outside the U.S. should use major credit cards instead of cash. Check your cards to see which offers the best rate and lowest fees.
Q: What if my kid is sick?
A: Hilo Medical Center is a nationally respected facility with a busy emergency room. It’s located at 1190 Waianuenue Ave. (808) 974-4700. In case of emergency, call 911. There are various private urgent care centers.
Q: I’m asthmatic. What about the air quality?
A: Read the FAQ about volcanoes and air quality in Big Island East.
Q: Do I need a rental car?
A: Yes. All major rental car companies service the two Big Island airports. Rentals typically run $225 to $350 for midsized cars and about $450 for SUVs. (If you are going to the Mauna Kea observatories, an SUV or other four-wheel drive vehicle is required.)
Q: How are the roads?
A: All over the map, literally and figuratively. There are many areas in which only four-wheel-drive vehicles are appropriate. In general, rental cars should stay on the main roads. When sightseeing on the Big Island, show respect for locals by allowing them to pass, whenever appropriate and safe.
Q: We’d like to sleep in the glow of the volcanoes. Is that possible — and safe?
A: Sure. The only hotel in the Volcanoes National Park is the Volcano House, which dates back to 1846. Make a reservation.
Q: We’d like real regional cuisine, not tourist chow. Where are the best places?
A: Check out our guide to Hilo restaurants.
Q: How are the movie theaters?
A: There are Hilo movie theaters featuring the latest Hollywood fare and cool arthouse fare.
Q: Will it rain?
A: Yes!
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